Refund policy

We only accept returns and exchanges for defective products. The response period is 30 days. We are unable to offer refunds or exchanges after 30 days of purchase.

In order to return a defective item, the item must be unused and in the same condition as when you received it. Please be sure to return the item in the same packaging that was used when you received it.

Refund (if applicable)
After we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit automatically applied to your credit card or original payment method within a certain number of days.

 

Delayed or non-processed refunds (if applicable)

If you haven't received your refund yet, please double check your bank account first.
If the information you entered is correct, please contact your credit card company. It may take some time after we complete the refund process for you to actually receive your refund.
Next, please contact your bank. There may be some processing time before your refund is issued.
If you still cannot confirm your refund after contacting us above, please contact us at yugi@unityzero.com.

 

Exchange (if applicable)

We will only replace defective or damaged items. If you need to exchange the item for the same item, please email yugi@unityzero.com and return the item to the address below.

1040061 Ginza Six 13F, 6-10-1 Ginza, Chuo-ku, Tokyo

UNITY ZERO LIMITED

03-4500-2057


Shipping costs for returning the product will be borne by the customer. Please note that refunds do not include shipping charges. If you request a refund, return shipping costs will be deducted from your refund amount.

Please note that depending on your location, it may take some time for your replacement product to be delivered.